Tillster Delivery Platform .

An online ordering platform custom-built for popular restaurants and fast food chains to maximize revenue, reduce costs and strenghten customer relationships.

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Key results.

$100M
Transactions Increase
65%
Faster Onboarding
30%
Traffic Increase
50%
Lead Velocity Growth

Description

As a global leader in customer engagement programs and self-service technologies, Tillster provides online ordering and delivery solutions for giants such as PizzaHut, Burger King, KFC, Baskin Robbins and McAllister.

Over the past few years, Tillster has partnered with MCRO to maintain their Delivery Platform and to deliver new features as it continues to scale and grow globally

The Delivery Platform offers complete services from end-user applications to POS integration and payments, providing customers all over the world with the best user experience.

Challenge

Our client works with industry giants all over the world, so the main challenge has been delivering new features in a fast-paced and extreme agile environment.

Solution

Together we helped develop and improve carryout and delivery strategies, as well as implement a store locator functionality that could be used by users all over the world.

Implementing a store locator able to work with addresses from countries such as Thailand and the Philippines turned out to be one of the biggest challenges.

The solution was to integrate Google API with Autocomplete and Place services. That meant querying place ids from autocomplete using PlaceServices, and detecting the type of address based on which other integrations were applied like showing a pin-drop on the map upon reverse-geocoding in case the address was incomplete or inaccurate after all queries performed.

Optimising the number of Google Place queries to reduce the costs was part of the challenge as well. The conversion rate rose from 60% to 99.99%, regardless of users’ locations

Services provided

Software Development
Project/Product Management
QA & Automation
DevOps

Technology stack

Angular
ES5/6
Grunt
Sass
Responsive Web
Java
REST
Multi-tenant Platform
Hybrid Cordova
iOS
Android
Cross Platform
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Our partnership with MCRO has been going strong since 2016. What strikes me the most is their dedication and commitment to delivering great work. They are invested in the project and care about the outcome as much as we do. I would definitely recommend working with MCRO as they are extremely competent and thorough about everything.

author
Dana Cordes
Director of Engineering at Tillster